Outsourcing 4.0 - The New Era of Outsourcing

The term “Outsourcing 4.0” might sounds strange to you, and it indeed is a new world of corporate real estate outsourcing which have been employed in the real estate industry recently. It comprised of a new way of building an integrative relationship with service providers by using up-to-the-minute technologies, which aims to help in the streamlining of the property management as well as to increase the business performances (Sixeleven, n.d.).

One of the many benefits of outsourcing services in real estate industry is the cost-effective daily business operations. Employing an in-house team can result in an increasing operating cost as the employers are obliged to pay for not only their salaries, but also their insurances, taxes and etc. This could be a headache to business owners especially during the global economic crisis brought about by COVID-19 as they are already struggling to make a profit during the economic recession. This is when Outsourcing services plays an extremely important role to the business owners as they will be gaining themselves some outsourcing employees whom are expertise in performing the assigned tasks.

Apart from that, the business owners can also fully utilise the third-party providers’ services by delegating the tasks accordingly. Real estate agents are often occupied with meticulous day-to-day tasks which can be troublesome and frustrating to keep track of. Well, outsourcing employees are the game changers as they can assists the agents to keep track of the administrative tasks and even the non-core tasks, while the real estate agents and the in-house team can focus on the core tasks which will aid to boosts the business performances.

Some of the roles that can be outsourced to the offshore teams includes real estate virtual assistants, bookkeeper, customer support agents, social media managers and so on and so forth. As real estate agents’ working routine often involves regular travel from place to place and have to deal with irregular working hours, the outsourced employees can help to take care of the meticulous administrative tasks to keep it organized for the real estate agents, including answering enquiries phones and emails, setting up appointments for the agents, managing the online listings and the like.

According to the survey done by Deloitte (2020), up to 70% of the business owners have stated that cost reduction is the main reason why they engaged with the outsourcing services. It is not surprising to see how majority of the business owners have chose to engage with service providers during the COVID-19 pandemic, the uncertainty of the current economic environment has once again emphasized on the significance of cost cutting to keep the business running.

Malaysia – The Top 3 Offshore Destination

In the latest survey of the Global Services Location Index (Sethi et al., 2021), it was stated that Malaysia is on the podium along with the other developed country, including China. The Global Services Location Index (GSLI) report is prepared every two years with the aim to provide insights to business owners on where to locate their offshore operations with up to 4 key factors, including the financial attractiveness, people skills and availability, business environment as well as digital resonance. Some of the metrics to evaluate the factor of people skills and availability includes the ITO/BPO experience and skills, educational and language skills, and labour force availability.

Source: The 2021 Kearney Global Services Location Index

With that being said, our Malaysian offshore team is the perfect solution for your business operation at a relatively lower cost. Our team have undergone multiple trainings in their specialized areas and we are confident that our service can definitely accommodate to your special needs. Worry not as our team members are all IT literate and familiar with most of the property managing software, which will ensure the quality of the services provided. As compared to other offshoring destinations, our Malaysian teams are undoubtedly at advantage as all of our team members are multilinguals, and some of our members can even speak up to 4 languages!